+26. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. We are sorry to hear of your concerns with your 2019 *******. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? These issues are ongoing, not new. Does not include Hitch work or accessories. **** did send the new flooring to CW. stands for - Class A, Class C Evolution. This is Thors final offer as it has been stated multiple times. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Took a good 2 hours drive and they are still dead. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. State: Arkansas. It has generator in it but does not work. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Complaint Type: Problems with Product/Service. We have a water leak and it has caused extensive damage. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Please select a year to search for available owners manuals. We are not responsible for any such errors and reserve the right to correct them at any time. . Junior Member. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. The A.C.E. Save your favorite RVs as you browse. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Description. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Begin with this one! What's The Best Cordless Vacuum For RVers? Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. or call the glass man in town? Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you wish to set up a factory service appointment to discount you the $2000, please call ************. If Tristen needs additional documentation, I will also be happy to send it. See us for more details. Have you tried pushing in the "very little" reset button top left? Wondering if the converter is shot. Class Cs with the beloved luxuries of Mercedes-Benz. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Watch on. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. ", VIN # ****************. Mine is, and it seems a lot of folks on the Thor forum bring this up. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Discover the necessary items to make this an unforgettable adventure! I left my parking lights on overnight, and it killed the car and house batteries. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. 1. Now we have two new bids one for $4,500.00 from a subcontractor. Save your favorite RVs as you browse. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Please see us for a complete list of features and available options! can discuss the resolution. Awning attempts to extend while driving. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. It features the best of a class a, along with the best features of a class c. That's what A.C.E. How can these issues that were reported to Thor when our coach was new, now be null and void? Rates and amount financed are determined by credit history. International Association of Better Business Bureaus. $5,000. Add distilled water only. Planning pet-friendly trips can be ruff when you don't know what to pack! You might find those release tools with the manual for the radio. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. The only two fuse I found for radio was one in the Ford block marked radio, which was good. **** has not acted in good faith, as the documentation will show. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Number Of Radios. I have hundreds of emails relating to our continued attempts to get these issues resolved. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. The owner listed is **************************. Is An RV Renovation Project Right For You? I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. As the smallest motorhome option, camper vans are welcome virtually everywhere. It was a pleasure dealing with all of you. WHO IS RIGHT? The keep-alive lead isn't switched at all. Then I tried the GFI in my 29m bathroom. We have contacted the customer to investigate the root cause of the concern. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! And one, Don't Miss Paradise Oaks RV Resort In Florida. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. ************************* was working with us right up until he moved to a new position in March of 2022. This is a MSRP $190K Class A Motorhome. It was amazing! 2 slide outs. The solenoid is subject to failure and if it does, the switch will do nothing. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. ("goodwill offer") from what they will charge us to do the labor at their factory. Read More: https://thormotorcoach.com/legal/ Based on what was submitted to Thor, we see no warranty concern. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Do you need a one-stop shop for all things RV-related? See dealer for details. Know someone who might be interested in this RV? Non-smoking and pet-free. According to the call notes several of his concerns were discussed and further explained. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. 2003 Thor Motor Coach jazz. My front radio has two fuses. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. From the time we purchased the coach we have only driven a total of ***** miles. Spoil the RV owners in your life this Christmas with some of our favorite gifts. 2003 Jazz Toy hauler 5k obo Needs work. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! I purchased unit as it comes from manufacturer with a seamless roof. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Radio. We purchased a 2020 ************ model **** on September 4, 2019. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. . Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components.
