We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. What tips or advice would you give to others applying to BT? Ex open reach engineer here, up until 5ish years ago. Your working hours Our engineers work 37.5 hours a week. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. "Where talent is a dwarf, self-esteem is a giant. The installation takes around three hours and the Openreach engineer will need access to your property. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. This cookie is set by GDPR Cookie Consent plugin. This is a very common mistake made worse by the press. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. BT and Openreach workers stage second strike over pay I have a line fault that needs to be fixed. Complex Engineering Reception and Triage. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Simon Donegani - CER / Field Insights - North England - Openreach Those striking are largely Openreach engineers and call centre workers. these comments are my own and in no way represent any company that i may or may not be linked too. Need to change your appointment? Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Their service has stopped working and it is not fully fixed after two full working days. 10 reasons to work for BT Openreach. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. So, here's where it all started working as a Phone Engineer. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. I could not recommend working for BT Openreach at all. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Man found dead after Abergwyngregyn river search named - BBC News "These are the same workers who kept the country connected during the pandemic. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. It was reported a yesterday (I think). Openreach Civil Engineer Interview Questions | Glassdoor And once you've got some experience under your belt, there should be opportunities for overtime. Answered: Openreach engineer didn't turn up! | Sky Community However, you may visit "Cookie Settings" to provide a controlled consent. What are the time slots for Openreach engineer appointments? The BBC is not responsible for the content of external sites. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. on The strikes will take place on 29 July and 1 August. Daniel Mark - Area Manager - Openreach | LinkedIn There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. The Communication Workers Union (CWU),. Announcements, Guides & Community Updates. Faulty equipment like a telephone or router not covered by a maintenance contract. We had to say we were from Openreach, working on behalf of their Service Provider . All depends when your manager wants you I guess. BT Openreach What a great place to work! I have sent a pm with my information and description of the situation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Have you got the head for heights needed to train as an engineer at Sustainability, Northern Some advice for working as a Civil Engineer with Openreach Within 10 working days, Openreach will have completed their survey. BT Openreach apprentice engineer Thomas (Tom) Dickenson. 26/04/2017. 15h06. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Was the First Engineer who the complaint was about actually a Qube Engineer? I need an engineer to come to my premises to fix a broadband fault. The union was . BT SFI2 Engineer Visits - activereach Ltd. If the work is complex, Openreach will take longer to do all the external work. Call us on0800 800 150to discuss your installation. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Job Responsibilities: Undertake poling when required Work on Orders and upgrades. Phone Engineer My background-why I left the BT Openreach Job I loved We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. View Vacancy : Openreach Trainee Engineer (BT) - Planit This is simply not true. Micky37 I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Thing is there is a lot of stuff under footways so you can't go mad. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The fault is due to damage caused by someone at the customer's premises. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Openreach will then be in touch to arrange when they can complete the work at your premises. We need our broadband but have been told that it could take days to fix. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Asked 22 May 2022 Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Try their website here. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Please only call if you have a letter from the government saying you are high-risk. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. 13h06, I just wanted to provide to the mods and@NeilO. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Answered View answer in the context of this discussion Report post The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Openreach did not have anything to add to the BT statement. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. This is how life was back then. Damage caused during a break in to your premises. Anyone else had this? Suggest you contact openreach as this is BT Retail /Consumer forum. - Providing support for Service and Commercial inventory. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Work programme gives an insight into life as an Openreach engineer Well, by fiddling around on the Internet you have found me! (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Mar 2018 - Present5 years 1 month. Although I would guess your fault will probably be picked up on Monday morning. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Again, no one turned up. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans This has been a nice experience and I wish the best to Arran in finding work.. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Its not BT Openreach, its simply Openreach, a BT Group company.. To change your appointment: You can also easily change engineer appointments using the BT Business app. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. The fault isnt due to fair wear and tear. ", http://www.speedtest.net/my-result/3167201384. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Within 10 working days, Openreach will have completed their survey. They come across many different situations that require considerable skill and the ability to think and act quickly. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. You might not need a visit, just the right advice and help to identify the problem! My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. BT Openreach SFI2 Engineer Visits. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Now there is light at the end of the tunnel! There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The difference between the engineers was night and day. If you already have an ONT, its very quick to get connected. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. It says: Were very sorry about the problem with NJs broadband service. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Do I have to pay for this visit? @richthestag. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Then just follow our step-by-step guide to install your broadband yourself.
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