CarolGreat story. Others too. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. With the strike, I am not calling today as they have a warning on the phone that it will be a very long wait. You check in for a flight operated by Lufthansa, SWISS or Austrian Airlines. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. Lufthansas Economy Light fares: Suffice it to say that many people may have been happy to book these fares when they could at least select a seat at check-in. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. Without change, the check-in procedure can be completed with the initial seat suggestion without additional costs. As far as the worst European business class goes, Lufthansa is simply unrivalled. That seemed odd since I had previously seen them on United. With other food airlines to choose from we will now avoid this airline. No so fast! You can also update your saved preferences, contact and frequent flyer details at any time. "Punitive" seating is just one more reason I feel I made the right decision. No, Lufthansa is not a racist company. Economy class on Lufthansa is a bit more comfortable thanks to better seats. This is the same system as Ryanair and other low-cost European airlines, albeit with a much higher seat fee. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. Booking your plane ticket on a Sunday, and departing on Friday, could possibly save you money* based on historical data. IF you booked on the Lufthansa web site then you need to call Lufthansa to get the PNRs for the other (ta && ta.queueForLoad ? Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. Do LH or Star elites get to avoid this fee? Authenticate using your booking code or ticket number (E.g. The seat change, after payment of the amendment fee, is possible within Economy Class per leg of the trip. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. Review: EgyptAir Lounge Cairo Airport (CAI), Lufthansas Boeing 787 Business Class: Exactly As Expected. Hmmm, I wonder what review they will get. Shame on them. and then some people (Hallo Lue!) You are fluent in the German or English language. This is the version of our website addressed to speakers of English in the United States. But with this, they will soon be topping the charts. A month before my flight I called to get the best seats I could with $150 in upgrade seating for two. Had similar issues with United / Lufthansa back then on flights to Europe, and never flew them again. Covid is not an excuse to disregard your customers. And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares. I had to almost starve during entire journey from USA to Mumbai due to extremely bad food served and that too after funishing their service upto premium economy class. I had to check in, pick seats, and make amendments on two of the airlines with no problem. As Lufthansa described this option up until now: Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. Some People scream racism when they are not following instructions or rules. Theyve been getting meaner and meaner and meaner with basically everything. Some of these seats are located in the emergency exit rows. I called one more time after checking in . They have no noticeable disadvantages, even though they aren't ensuite. in Agent at Lufthansa. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Turns out that the SFO-> Frankfurt flight is on United, the remaining are on Lufthansa (codeshare). Apparently , without his patronage, the airline would be bankrupt and never be able to fly again. The names of group members must be provided up to 14 days before departure. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. Was very happy with this flight 9 years ago. My issue is this: You are willing to provide assistance in the unlikely event of an emergency. You will be allocated a seat automatically when checking in. I've been flying with LH since 1982 and they have progressively become worse and worse. Well, of course everyones favorite five-star European airline has a new policy: The Economy Light fare on European routes does not include any free advance seat reservations. United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. Lufthansa is the biggest joke of Europe. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. What more can you ask for? Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. Reminder Wake up call. It is usually labeled "Airline Reference Code" or something like that. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. Each time the agent reinstated our seats and claimed to associate them with our United reservation. Call the Police. You would like to change the seat offered at check-in at your own request. I think you're jumping the gun here when assuming the worst. I flew with them last month for the first time. Wont recommend anyone to fly with LFH. But United said I had to pick my seats. I am back to square one Having paid for seats and having them disappear. 4. Is that just for LH flights or will that also be the case for LX/OS flights as well? These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. LH has become one of the worst airlines in Europe. This post has been removed at the author's request. Please note that, in principle, you are free to choose the seat that best meets your requirements. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. A refund for this reason is not possible. Please note that a confirmed advance seat reservation does not constitute a legal entitlement to a particular seat, but only the category selected, e.g. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Greed & stupidity. Lufthansa Booking +1830299 (3190 . I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? If they don't go well there very well could be another strike. Please note, however, that for safety reasons there may be restrictions on your choice. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Easy! However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. Lufthansa First Class seats. Lufthansa is the biggest joke of Europe. This is actually not that atypical for basic economy in general. 5 years ago. On neither leg did we have the seats I originally selected. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). My return didnt! Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. I doubt it. If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. Also bought my choice of seats. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Please note the following special conditions in such cases. To request the refund, you must call the Service Centre. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. I had to pay $70 to ensure a seat with my husband. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. Most German I know prefer to fly Easyjet. They are clueless at Lufthansa about this. It relates solely to the selected category (e.g. Last night, I noticed that my seats are missing again! Please note: If you are flying to or from Berlin (TXL), Cologne (CGN), Dusseldorf (DUS), London (LHR) or Stuttgart (STR . Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. There are still seats available on the flight you are checking in on. The economy class passengers are the worst affected. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. Others too. Manage individual bookings. Visit www.lufthansa.com for more information. When does the Skytrax rating get updated? Lufthansa HON Circle Members and Senators can reserve their seats in advance free of charge irrespective of their travel class. Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. Oh, well. I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. 7. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). Now, you have more time to plan your trip while securing the flight for your expected dates. It was my favourite Airline for many many years. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. Country and language selection; currently. However, from Wednesday, Lufthansa will randomly allocate a seat to you during check-in, potentially leaving you in a middle seat on a short, medium, or even long-haul flight. But for now I have left that behind and am enjoying my trip. Alternatively, you may use. I have to correct you on one thing: To use our mobile site, please enable JavaScript. If you want to view/print itinerary, go to www.checkmytrip.com and put in your reservation code and . The Lufthansa Reservation Number is +1818^483^0820. a change of aircraft type resulting in no equivalent seat being available on the new flight. I would be able to accept this, if LH's tickets in Eco Light where cheap. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. Carry out upgrades, receive special access to advance seat In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. On austrian.com, brusselsairlines.com and lufthansa.com a seat reservation is only possible after the PNR has been created, not during the initial flight booking. The only way they can get away with such behavior is because they really force people through their hubs. Its been entirely left out that this only affects inter-European flights (not international/transatlantic flights). I had extra time so I waited for them to open. Also, there are negotiations scheduled on the 2/22-23. If you have a credit card that pays for such fees then this would be a charge the benefit would include. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. I have just noticed heightened scrutiny since the beginning of the year. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. By this point I had paid for a seat assignment after my previous experience. Simply click on the white "continue without all seats" button to finish booking without adding any extra fees. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. Using your booking code you have access to all your flights. I am Star Alliance gold, but still had to pay for a seat further away from the tail How did LH go downhill so far, and so fast, without Doug Parker's help? Nope. I flew Lufthansa r/t SEA to ATH, January 2022. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Surprisingly decent food and more than expected. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. 5 star? Fees already paid will not be refunded. I was offered a refund for the seats but I have yet to see it. Lufthansa seat reservations for Economy Class passengers, Seat reservations for Premium Economy, Business and First Class, Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, Conditions for Lufthansa seat reservations. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Ended up in a middle seat in row 50. This topic has been closed to new posts due to inactivity. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at LH is also the preferred airline to fly in to and out of TEL AVIV by (Israeli) religious Jews. I flew three airlines in my trip to Greece from California. The agent initially said there was nothing she could do ,not having access and didn't really want to help. : ABCD10 or 132-312334) and your name. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. Lufthansa's Economy Light fares don't include seat assignments in advance. To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. After the 4th try we are done. You have booked anEconomy Light fare on a continental flight. (From economy to premium economy). And they're giving themselves a hell of an exchange rate on the USD there! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81453198', '');}, 'log_autolink_impression');flight, This is the version of our website addressed to speakers of English in the United States. Yes, Lufthansa Express Rail includes an advance seat reservation. Turkish does the same. Seat reservations after booking You can still reserve a seat even after you have booked your flight. If you have any other problems with your Booking, such as not being able to check in online or at the airport, lost baggage, or delays, again, you should contact Lufthansa customer service. I have confirmed seats for those chosen seats weeks in advance. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. You can pick seats by calling them at 800-645-3880. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. I couldnt of course. If not then call the operating airline. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. more, You seem to have JavaScript disabled. Lufthansa adds $35 seat amendment fee. I can perhaps understand it for a basic economy ticket but not for Business Class. As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! The amendment fee is not refundable and is forfeited if you do not board the flight. Re: Lufthansa seat reservations are not possible on this flight. If you dont need a seat assignment or checked bag, the savings could be worthwhile. Some of these are linked to specific airlines. I will not do this again. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. Please note that the choice is limited under these conditions. Lufthansa is no longer 5-Star airline!!! Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. When online check-in is possible for departures from Bangalore (check LH's . If the load is relatively light, I would just switch seats after takeoff, unless they enforce a no seat change rule. If you dont like your seat, youll have to pay an amendment fee, starting at $35. In such a case, you can change seats free of charge. Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. This upgrade is not valid on flights operated by other airlines. This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. What if one refuses to do so? Seat changes may be made due to operational reasons of the airline. Welcome to Ryanair no 2. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? Because you need your AC confirmation number. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. Thank you all for your replies. FRA too has become a joke, worse than CDG. their Companions). Hard to believe that. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. First off, there is a strike at German Airports today. Our main flght attendant was funny ,seemed to enjoy his work and was professional. Lufthansa was a problem. The connecting flight on Lufthansa was OK but my pre flight experience with them informs my future choices. Based in New Delhi, India. I picked our seats and were given our boarding passes the next day at the airport. At the gate, it was a madhouse as many others (all?) B) Why are you not refunding them when you change their seats ? The flight is no longer a pleasant flight. Thanks Lufthansa. You can then book or change your place here. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. You never know what it will be. I would bet that Lufthansa's competitors in this market also charge similar fees. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. From 21 March 2022, it will no longer be possible to book Premium Economy . Please note that refunds cannot be issued directly at the airport or on board the aircraft. You can likewise visit the Lufthansa Airlines site at www.Turkish.com to reserve a spot on the web. She came back. For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class. Lufthansa is an embarrassment to Germany and the Star Alliance. Changes and cancellation conditions of the operating carrier apply. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? You have a confirmed booking and are accepted at check-in (no waiting list). A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ? On one occasion after asking for a supervisor we were told it was probably United's fault. In such a case, you can change seats free of charge. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. I think you're jumping the gun here when assuming the worst. aisle or window. Lufthansa was a problem. How and when can I reserve my preferred seat? I flew Eco light last week from LAX to FRA and Im Hey there, Otherwise Ryanair wins all the time, just carry headphones to avoid on board ads. more, You seem to have JavaScript disabled. Aegean also does this (though I was assigned window or aisle seats on all three flights I took with them back in March; I do have Star Gold with United though). True, but Aegean does not charge the change of the seat for 25. The amendment fee is not refundable and is forfeited if you do not board the flight. Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. She handed me my boarding pass with a smile and I looked down and didnt say anything but I wasnt business class. Nothing less, nothing more. Your group booking on lufthansa.com. The Senator Lounges are ok but often crowded. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445838', '');}, 'log_autolink_impression');Airline flight <<. I do. As most Airlines around the globe have been charging this fee for a long time, I fully understand. WTF MAN ? They are never price competitive, never flexible (OS is even worse than LH in that regard), the inflight product in Economy, Premium Economy and Business is subpar and increasingly their aircraft are old and shabby, I flew a 29 year old A320 from VIE to FRA on Friday that was in rough shape interior wise. When I get to their website it now says no seat reservation are available for this flight. The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. Multiple seat changes are permitted on the same leg of the trip. The amendment fee does not create an entitlement to the selected seat number or category. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? Lufthansa is literally the AA of Europe. How can such an airline still have such a loyal following. You make changes to your journey and thus alter your route. 20% of the group can be cancelled free of charge up to . The gap between Lufthansa and Ryanair has just narrowed even further. Almost all seats on the Lufthansa fleet have moveable armrests which make access to . Never again. Benefits. Service and perks were mediocre at best. Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. I booked on United, then paid Turkish for a seat, only to have it disappear. From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in. The only advantage I see booking code share is schedule timing suitable to the consumer. Find Cheap Flights. Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. At SFO United said I have to see the check To do this, find your trip under My Bookings. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Normally fly delta or klm. How can such an airline still have such a loyal following. You can see the exact position of the seats on the seat maps.

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